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Coffee, Culture, and Customer Love
Discover why some cafés overflow while others sit empty. Learn valuable business lessons about customer experience, team culture, and authentic service from a local coffee shop.
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The $5 Lesson in Trust: What a Hotel Encounter Teaches About Leadership
It started with a bloodstain. Not ours, mind you, but there it was on our freshly changed bedcovers at a luxury residence in Nha Trang.